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Creating Zen Client Relationships
Clients are why most of us get into our businesses in the first place, so keeping them happy keeps us happy (if the right systems are in place!). This video is all about keeping your client relationships peaceful- setting the expectations and delivery and protecting their privacy (and your content).
Read MoreProtecting Client Privacy
**Be sure to check out the update to this post, which covers new (for 2018) European Union privacy rules (yep, they apply in the US, too)** It’s the first day you start building your reputation online as an expert in your niche, and you have a ton of things to think about! Do you remember…
Read MoreHow To Take Payment Over The Phone LEGALLY
Identity theft is big news lately, and so the most prepared business owners use secure payment providers to minimize the risk to their clients. For many of us who sell online, especially when selling a low price point item, allow customers to enter their payment directly. For this, you still want to document your customer’s…
Read MoreHow To Create Your Terms Of Purchase For Digital Products
Even if you are a service provider, digital courses and downloadable, passive products will likely come across your radar as you consider the ways to scale your business without creating more work for yourself or your team. Just like a contract with a one-on-one client or for a group program, you still need to lay…
Read MoreUltimate Guide To A Great Client Agreement
Here is one big tip for you when it comes to client agreements. Because you are a business, you are held to a high standard in the eyes of the law. The standard is: Say what you mean, and mean what you say. Let me explain. Courts rightfully consider business owners to be sophisticated people, even…
Read MoreWorking With Designers and Developers
Working with a developer or designer to make your vision a reality means handing over creative control in a big way- usually with a price tag to match. In this post, you will learn the 5 most common problems in these relationships so you can be prepared before things fall apart. Plus, I’ll show you how you…
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